DAMAGED / FAULTY / INCOMPLETE GOODS UPON PURCHASE AND RECEIPT OF GOODS WITHIN 10 BUSINESS DAYS

• Our goods are manufactured by third parties under strict quality control in compliance with international standards.
• In an unlikely event of any incomplete, damaged (during transit via our freight providers) or faulty goods rendered complete failure unfit for purpose and not tampered with, contact us within 10 business days from receipt of goods.
• (a) clear photos must be provided of the product and/or packaging if box is damaged; and/or
• (b) a clear video is required for any issues involving motion;
• Upon our confirmation that this is a bona fide claim, we will organise replacement parts/unit and shipping at our cost to the reseller.
• Parts replacement will be our first standard rectification procedure, however, should we deem this insufficient to rectify the issue, at our discretion, we will then either replace the entire unit or issue a credit note for the item (excluding any shipping and handling costs).
• The product must be kept in its original condition and packaging should a return be required for assessment. Any replacement/credit will only be actioned upon receipt and appraisal of faulty goods in its original condition and packaging.

 

CHANGE OF MIND RETURNS

• We DO NOT accept return of goods on the basis of 'Change of Mind'. However, Pharmaquip Healthcare is willing to exchange for items of equal or near equal value but all freight cost (good/s that is to be returned to us and replacement good/s that is to be sent to reseller) and risk of loss, theft or damage to be fully borne by resellers and/or consumers. Goods must be in original condition and packaging with no torn plastic wrappings.
• Any return not based on a warranty claim will incur 15% restocking fee.